Virgin Money Travel Insurance Documents

Virgin Money is a provider of travel insurance, credit cards, home loans, savings accounts, car insurance, home & contents insurance, and superannuation.

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The table below displays a snapshot of Virgin's travel insurance policies on Canstar's database, sorted by Star Rating (highest to lowest). Please note the products and Star Ratings displayed are based on a couple travelling to the USA aged under 70.

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What types of travel insurance does Virgin offer?

Virgin offers both domestic and international travel insurance. If you're unsure as to which kind of travel insurance is most appropriate for you, or would like to better understand the differences between the different types of cover, check out our comprehensive guide on travel insurance.

What does Virgin domestic travel insurance cover?

Virgin's domestic travel insurance policy will cover you for a range of things, including travel delays, trip cancellations, and theft or loss of luggage and/or personal effects.

Please note that exclusions may apply, including losses or injuries sustained while under the influence of drugs and/or alcohol, and operating/riding motor vehicles without the appropriate licence.

For more details about what is and isn't covered, check out the Product Disclosure Statement on Virgin's website.

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What does Virgin international travel insurance cover?

Virgin's Basic international travel insurance policy will provide you with unlimited cover for medical and hospital expenses, personal liability cover and nothing else.

Its Essentials international travel insurance policy then adds cover for cancellation fees and lost deposits, additional expenses, travel delay expenses, loss of luggage and personal effects, and delay expenses relating to luggage and personal effects.

Its Comprehensive international travel insurance policy then adds cover for accidental death and permanent disability, alternative transport expenses, travel documents, transaction cards, travellers cheques and theft of cash.

Please note that exclusions may apply, including the exclusions mentioned previously for domestic policies, law-breaking behaviour, travelling into 'no-go' zones, ignoring a doctor's advice and pregnancy complications.

For more details about what is and isn't covered, check out the Product Disclosure Statement on Virgin's website.

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Virgin Money FAQs

Yes, all three of Virgin's international travel insurance policies have unlimited cover for overseas medical and hospital expenses.

As always, various conditions and exclusions will apply, which have been outlined above.

For more information, read Virgin's Product Disclosure Statement for each of its three international insurance policies.

Yes, Virgin will cover you up to a certain amount for replacing or reimbursing luggage and personal effects that are lost, stolen or damaged while travelling.

Under Virgin's domestic travel insurance policy, you will be covered for up to $10,000 worth of luggage and personal effects (depreciation applied).

Under Virgin's Essentials and Comprehensive international travel insurance policies, you will be covered for up to $3,000 and $10,000 worth of luggage and personal effects respectively (depreciation applied).

If you're not sure what to do when your luggage goes missing, check out our guide on travel mishaps and how to avoid them.

Yes, Virgin travel insurance will cover up to a certain amount for lost deposits and cancellation fees for pre-paid travel arrangements due to unforeseen circumstances outside the traveller's control.

Virgin's domestic travel insurance policy comes with $5,000 worth of cover for cancellation fees by default, as does its Essentials international travel insurance policy.

Virgin's Comprehensive international travel insurance policy comes with unlimited cover for cancellation fees.

Read the Product Disclosure Statement for more information.

You can purchase a Virgin travel insurance policy by first comparing your options with Canstar and then generating a quote online. Virgin's travel insurance quote engine is relatively straightforward, and shouldn't take you more than five minutes to complete if you have all the details of your trip on hand:

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You can lodge a claim with Virgin by calling its Claims Team on either 1800 134 419 from within the country, or +61 7 3305 7499 from overseas (Monday to Friday, 8am to 6pm AEST).

You can also claim online using Virgin's online travel insurance claim portal, which can be found here.

Check out our guide on how to make claiming for travel insurance easier.

Virgin Money is an Australian financial services company, currently serving over 150,000 customers. Owned by the Bank of Queensland, it was launched in 2003. Initially only offering superannuation and home loans, Virgin Money now offers a suite of financial products and services, including home loans, credit cards, savings accounts, car insurance, travel insurance, home and contents insurance and superannuation accounts.